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Revealing performance heterogeneity through knowledge management maturity evaluation : a capability-based approach

机译:通过知识管理成熟度评估揭示绩效异质性:一种基于能力的方法

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摘要

The dynamic capabilities view (DCV) focuses on renewal of firms’ strategic knowledge resources so as to sustain competitive advantage within turbulent markets. Within the context of the DCV, the focus of knowledge management (KM) is to develop the KMC through deploying knowledge governance mechanisms that are conducive to facilitating knowledge processes so as to produce superior business performance over time. The essence of KM performance evaluation is to assess how well the KMC is configured with knowledge governance mechanisms and processes that enable a firm to achieve superior performance through matching its knowledge base with market needs. However, little research has been undertaken to evaluate KM performance from the DCV perspective. This study employed a survey study design and adopted hypothesis-testing approaches to develop a capability-based KM evaluation framework (CKMEF) that upholds the basic assertions of the DCV. Under the governance of the framework, a KM index (KMI) and a KM maturity model (KMMM) were derived not only to indicate the extent to which a firm’s KM implementations fulfill its strategic objectives, and to identify the evolutionary phase of its KMC, but also to bench-mark the KMC in the research population. The research design ensured that the evaluation framework and instruments have statistical significance and good generalizabilty to be applied in the research population, namely construction firms operating in the dynamic Hong Kong construction market. The study demonstrated the feasibility of quantitatively evaluating the development of the KMC and revealing the performance heterogeneity associated with the development.
机译:动态能力视图(DCV)着眼于企业战略知识资源的更新,以在动荡的市场中保持竞争优势。在DCV的上下文中,知识管理(KM)的重点是通过部署有利于促进知识流程的知识治理机制来开发KMC,从而随着时间的推移产生卓越的业务绩效。 KM绩效评估的本质是评估KMC如何配置知识治理机制和流程,以使公司通过使其知识库与市场需求相匹配来实现卓越绩效。但是,从DCV角度评估KM性能的研究很少。这项研究采用了调查研究设计,并采用了假设检验方法来开发基于能力的KM评估框架(CKMEF),该框架支持DCV的基本主张。在该框架的管理下,得出了KM指数(KMI)和KM成熟度模型(KMMM),不仅表明了公司的KM实施实现其战略目标的程度,而且确定了KMC的发展阶段,而且还可以将KMC标记为研究人群。研究设计确保评估框架和工具具有统计意义和良好的通用性,可用于研究人群,即在充满活力的香港建筑市场中经营的建筑公司。该研究证明了定量评估KMC的发展并揭示与该发展相关的性能异质性的可行性。

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